Customer Support Representative — Multilingual (Germany, Remote)

CloudDesk serves 30,000+ small-business customers in 25 countries. We are expanding our support team to cover French-speaking markets (Côte d'Ivoire, Senegal, Cameroon, France) and need people who can deliver empathetic, effective support.

What you will do

• Respond to customer tickets via Zendesk (target: 4-hour first response)
• Host product onboarding calls for new subscribers via Zoom
• Escalate complex issues to the engineering team with clear documentation
• Identify patterns in customer issues and feed back to product team

• Fluent French (C1+) and strong English (B2+)
• 1+ year in customer support, BPO or call centre
• Fast learner with SaaS product experience preferred
• Reliable internet connection (min 20 Mbps) and dedicated workspace

• 100% remote — work in GMT –1 to UTC+2 timezone
• €300/month home office allowance (first 12 months)
• Paid training and product certification
• 20 days annual leave + public holidays

Apply via GlobalGigz with your CV and a short cover letter in English explaining your experience in customer-facing roles. No formal test — just a 20-minute video interview.